Terms and Conditions

OVERVIEW

We strive to provide our guests with a mindful, rejuvenating, and safe hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience. They are considered a part of our reservation agreement with you. As our guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These rules may change from time to time, so please check back often.

RESERVATIONS

CHECK-IN AND CHECK-OUT

Regular check-in time is 2:00pm Indian Standard Time
Regular check-out time is 11:00am Indian standard time
Early check-in and extended check-out are subject to availability. Check-out can extend maximum up to 1:00pm and needs to be requested by the guest in advance. Extended check-out fees will be applicable as per the prevailing rates and fees.
Terrakotta reserves the right, at its sole discretion, to release any reservation at any time without charge, penalty, loss or damage if it believes that the guest is unfit to stay in the Hotel. Unfit can mean violation of any guest conduct rules mentioned below.
If Terrakotta fails to have a room available for a Guest whose reservation has not been cancelled or released in accordance with these Guest Terms, Terrakotta will provide a room in another hotel of similar standard on the same terms and conditions for the first night of the reservation. Terrakotta will (i) arrange transport from the Hotel to the replacement hotel and, where applicable, transport for the return journey; and (ii) provide the Guest the facilities to make a telephone call to explain the new arrangements.
Reservations are personal to the Guest and cannot be resold or transferred without the express written permission of Terrakotta.
CANCELLATIONS AND REFUND
Bookings done under free cancellation policy can be cancelled up to 48 hours in advance without any cancellation charges.
Bookings cancelled less than 48 hours prior to check-in and no-shows shall be liable for a cancellation charge of one-night’s stay.
Bookings cancelled after check-in shall be liable for payment of the 100% booking amount.
Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days. In case the booking amount is paid using credit card, the refund will be processed on the credit card.
Terrakotta reserves the right to refuse any amendment to the guest’s stay once the booking is confirmed. Guests seeking to leave earlier than the departure date on the booking confirmation will be liable for payment of 100% of the booking amount.
Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
Terrakotta reserves the right to amend these cancellation rules at any time. We will always inform and seek guest’s written confirmation of the cancellation rules prior to confirming the reservation.

OCCUPANCY RULES

The standard occupancy for each room is 2 adults + 1 child below the age of 5. Children above the age of 5 shall be charged as per extra adult rate. A maximum of 3 adults shall be permitted per room (2 standard occupants + 1 additional occupant).
Guests must mention additional occupants at the time of booking. Terrakotta reserves the right to refuse requests for additional occupants received after the confirmation of booking.
Additional occupants shall be charged at the extra adult rate prevailing at the time.
Terrakotta reserves the right to cancel bookings where additional occupants are found without being mentioned in the reservation. Guests will be liable for payment as per the cancellation policy.

PHOTO IDENTIFICATIONS

It is mandatory for guests to present valid photo identification at the time of check-in. These include any one of the following:

Aadhaar Card
Driver’s License
Voter ID card
Indian passport.

PAN cards are not accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document.
Foreign nationals must provide their valid passport and visa at time of check-in.
It is a legal requirement to retain a record of all guests staying with us at any given time. All guests must fill out their accurate details in the Guest Register at time of check-in.

KEY CARDS

Upon completion of check-in guests shall be issued 1 key card per room that will allow them access to their rooms for the duration of their stay.
Extra key cards shall be provided to the guests at the rate of Rs. 50/card.
Guests must immediately inform the front desk in case of loss or theft of their key card. The lost card shall be deactivated and a fresh card will be issued. A replacement card charge of Rs. 50/card shall be levied for the same.
The key card will automatically deactivate at the expiration of the booking i.e. after the check-out time on the day of check-out.
Guests can request the front desk to temporarily activate their key card after the check-out time in case they need to check the room for any leftover belongings. This re-activation request can be made only once and will last for one hour only.
Guests are required to return their key card to the front desk at check-out.
STAY EXTENSION
An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
CHARGES AND PAYMENT TERMS
CHARGES

Terrakotta will charge the Guest the tariff specified in the Booking Terms. Breakfast or Half-Board are only included where specified in the Booking Terms.
CP (Continental Plan): bookings done under this plan are inclusive of a breakfast buffet.
MAP (Modified American Plan): bookings done under this plan are inclusive of a breakfast buffet and EITHER lunch OR dinner according to a set menu.
Guests will be provided with an estimate of their booking amount at the time of reservation. Once the reservation is confirmed, Terrakotta reserves the right to refuse any changes to the booking including room type, room rate, number of guests, duration of stay, etc.
Walk-in customers must pay 100% advance of their total booking amount at the time of check-in.
All guests must present a valid credit card with sufficient balance/credit limit to pay for the booking amount at the time of check-in. This includes walk-in guests. A pre-authorisation will be taken on the guest’s credit card under the name booking is made for the total stay on your arrival. Terrakotta reserves the right to refuse check-in in the absence of a valid credit card or sufficient balance in customer’s account for pre-authorisation.
Should the Guest fail to pay his/her account on demand, Terrakotta reserves the right to remove the Guest’s property from the Hotel and to store the same until the account has been paid; for which Terrakotta may charge the Guest reasonable storage and administrative costs. Terrakotta has a lien on the Guest’s property which it may sell to pay the account and shall refund the balance, if any, to the Guest. The Guest shall indemnify Terrakotta for any losses suffered by way of a Guest failing to pay their account. Any continued reservation is contingent upon the Guest’s pre-payment in cleared funds.
Guests can pay using the credit card, debit card, UPI, payment gateway link, deposit in the bank account or cash before the due date or at checkout.
TAXES
Prevailing state and national taxes are applicable on all goods and services, including rooms, food, and beverages.
HOUSE RULES
GUEST CONDUCT

The staff at Terrakotta strives to serve each guest as a member of our family. We aim to anticipate and satisfy our guests’ needs as much as possible, and to build a relationship of mutual dignity and respect. We want all our guests to have a memorable and rejuvenating stay. This is only possible if the hotel environment is peaceful, unobtrusive and respectful of the privacy and dignity of all guests and staff members.
To this end, we expect our guests to respect the hotel staff. We will not tolerate any kind of rudeness, intimidation, threatening, or any such antisocial behavior towards members of our staff. Any such behavior will result in guests being ejected from the property and their booking being canceled.
Guests are required to maintain the decorum and peaceful environment of the property. Guests who don’t cease such behavior when asked to do so by hotel staff shall be ejected from the property and have their booking canceled. The following are examples of behavior that is not permitted:

Making excessive noise;
Damaging or removing Hotel property, whether in the room or on any part of the premises. Any damage or removal will be paid for by the Guest and amounts to be paid shall at the sole discretion of the Hotel;
Leaving the room in a disorderly state or such state as will cause distress to the cleaners;
Using any electrical appliance, other than those supplied or approved by the Hotel, in particular electric water heaters, cooking devices, any equipment greater than 3 kWh or, where stated, greater than the kilowatts stated on any particular socket;
Smoking in any room or on Hotel premises except in designated smoking areas;
Parking a car or other vehicle otherwise than as agreed by the Hotel or cause obstruction around the Hotel;
Bringing or allowing into the room any person other those allocated to the room, particularly after 9:00 pm, and will cooperate with the Hotel in having such persons removed;
Entering or occupying any room which has not been allocated to them or obstruct any common parts of the Hotel;
Interfering with other guests, their property or their enjoyment and peaceful stay at the Hotel;
Bringing into the Hotel any animal or pet;
Doing or permitting anything which is illegal or which may become a nuisance including the infringement of any third party intellectual property rights in particular whilst using the Hotel’s internet connection; and
Not complying with health and safety and fire regulations displayed in the Hotel.
Solicitation or business promotion unless previously authorized by the hotel management.

Terrakotta reserves the sole right to cancel the bookings of guests who are deemed unfit to stay at the Hotel. Unfit can mean any violation of these guest rules, code of conduct, criminal activity, and such activity that the Hotel deems inappropriate.
Subject to these Guest Terms, the Guests shall occupy the room as bare licensee only and no relationship of landlord and tenant shall be created by the Guest’s use of the room. The Hotel retains control, possession and management of the room and the Guest agrees that s/he shall not have exclusive possession of any room. The Hotel may in its absolute discretion move the Guest and/or allow Hotel employees access to service, repair, tidy and clean the room from time to time.

DRIVERS AND DOMESTIC HELP

Guests are requested to make prior arrangements for the stay of their drivers/domestic help. The hotel does not have separate facilities for drivers/domestic help to sleep or shower on hotel premises or in the staff residence.
For security reasons, the washrooms in common areas (Front Desk and Yoga Hall) are for use by guests only. They are not to be used by Terrakotta staff (other than for cleaning and maintenance) or guest drivers/domestic help.

PARKING

Subject to this clause and upon request by the Guest, the Hotel permits the Guest to use such car park space as the Hotel may in its sole discretion allot to the Guest (“Space”) for the duration of the Guest’s stay or visit to the Hotel. The Guest may only occupy the Space once the required details have been completed on the guest registration card.
No relationship of landlord and tenant shall be created by the Guest’s use of the Space. The Guest shall not have exclusive possession of any Space. The Hotel may in its absolute discretion request the car is moved by the Guest for example in order to perform repairs and clean the Space.
Cars are parked at the Guest’s own risk and the Hotel cannot guarantee the security of the guest’s vehicle or its contents. Guests are advised to ensure cars are locked securely, that all windows are securely closed and possessions left out of sight and that the car’s alarm is engaged. Please contact the Hotel prior to booking to determine any height, or other, restrictions.
Valet Parking: Hotel reserves the right to move the vehicle to such extent as the Hotel may in Hotel’s discretion think necessary to avoid obstruction or the more efficient arrangement of its parking facilities at the car park. We will only accept liability to the extent it is proved to be caused by the negligence or wilful act. Terrakotta shall not be liable for loss or damage to the vehicle arising from mechanical, structural or electrical failure of any part of your vehicle, including damages to windscreen, mirrors and tyres where such liability is outside of the control of Terrakotta.

PET RULES

Pets are not allowed on the property.

SMOKING

Guests are required to respect no smoking signs wherever placed.
Smoking is not permitted indoors, including the lobby/reception area, restaurant, staircases, corridors, and rooms. Guests staying in rooms with private balconies may smoke in the balconies but must ensure that the balcony doors are closed.
Guests may smoke in the designated outdoor smoking areas viz. the driveway, common balcony on each floor, and the fourth floor terrace.
A cleaning charge of up to Rs. 3000/night shall be added to any booking where guests are found smoking in non-smoking areas.
VISITORS
Guests can meet visitors in the hotel’s common areas viz. lobby, outdoor sitting, and restaurant. For the safety of our guests, we don’t permit visitors entry to the guest rooms.
Visitors must deposit their photo ID at the front desk prior to meeting with residential guests. The ID will be returned to them upon departure.